These Terms and Conditions govern the use of websites, bookings, services and purchases provided by Dorset Leisure (“we”, “us”, “our”).

By using our website, placing an order, or making a booking with us you agree to these Terms and Conditions.

If you do not agree with these Terms you must not use our website or services.

1. About Us

Dorset Leisure operates hospitality venues including pubs, restaurants, hotels and bars in Dorset.

For all enquiries please contact:

Email: info@dorsetleisure.co

2. Use of Our Website

Our website is provided for general information and customer use including:

• making bookings

• viewing menus

• contacting our venues

• accessing information about our services

You agree to use our website lawfully and not to:

• introduce viruses or malicious software

• attempt to gain unauthorised access to systems

• copy or reproduce website content without permission

• interfere with website functionality

We reserve the right to suspend access to the website at any time.

3. Intellectual Property

All content on our website including:

• logos

• text

• graphics

• menus

• images

belongs to Dorset Leisure or its licensors.

You may not reproduce or use our materials for commercial purposes without written permission.

4. Website Information

Information on our website is provided for general guidance only.

While we make reasonable efforts to ensure accuracy, we do not guarantee that:

• information is always up to date

• pricing is error free

• availability is accurate

We reserve the right to correct errors at any time.

5. Bookings and Reservations

Bookings may be made online, by phone or in person.

A booking is only confirmed once you receive confirmation from us.

We reserve the right to refuse or cancel bookings where necessary.

Examples include:

• venue capacity limits

• safety concerns

• inappropriate behaviour

• incorrect booking information

6. Deposits

Some bookings may require a deposit.

Deposits may be:

• deducted from the final bill

• non-refundable in certain circumstances

Deposit refund decisions may be made at the discretion of venue management.

7. Cancellations and No Shows

Customers may cancel bookings by contacting us.

If you fail to attend a confirmed booking this may be recorded as a No Show and deposits may be retained.

Repeated no-shows may result in refusal of future bookings.

8. Ordering Food and Drinks

Orders placed at our venues may be made:

• at the bar

• through staff

• via digital ordering systems where available

All prices include VAT where applicable.

Products are supplied subject to availability.

Menu items and prices may change without notice.

9. Age Restrictions

Many of our venues sell alcohol and operate age restrictions.

Customers must be 18 or over to purchase alcohol.

Valid identification may be requested.

Acceptable forms of ID include:

• passport

• driving licence

• PASS approved ID card

Anyone unable to provide valid ID may be refused service.

10. Behaviour and Venue Rules

We reserve the right to refuse entry or service to anyone whose behaviour is considered:

• aggressive

• abusive

• intoxicated

• disruptive to other guests or staff

Customers may be removed from the premises if necessary.

11. Allergies and Dietary Information

Customers must inform staff of any allergies before ordering.

While we take care in food preparation, our kitchens handle ingredients including:

• gluten

• nuts

• dairy

• shellfish

We cannot guarantee a completely allergen-free environment.

12. Liability

Nothing in these terms excludes liability for:

• death or personal injury caused by negligence

• fraud or fraudulent misrepresentation

Subject to this, Dorset Leisure will not be liable for:

• loss of profit

• business losses

• indirect or consequential losses

We provide our services for private consumer use only.

13. Website Security

We do not guarantee that our website will always be free from:

• viruses

• bugs

• service interruptions

Users should ensure their devices have appropriate security software.

14. Third Party Links

Our website may contain links to third party websites.

We are not responsible for the content or policies of external sites.

15. Changes to These Terms

We may update these Terms and Conditions at any time.

The latest version will always appear on our website.

16. Privacy

We take your privacy seriously.

Please refer to our Privacy Policy to understand how we collect and process personal information.

17. Governing Law

These Terms are governed by English law.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.