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Privacy Policy

A legal disclaimer

1. Introduction

Welcome to the Privacy Policy of Dorset Leisure.

We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal data when you:

  • visit our venues;

  • use our websites;

  • contact us;

  • make a booking;

  • use guest WiFi where available;

  • interact with us through social media;

  • enter promotions or competitions; or

  • otherwise engage with us as a customer or visitor.

This Privacy Policy explains:

  • why and how we use your personal information;

  • who we may share it with; and

  • the rights you have in relation to your personal information.

Please read it carefully.

2. Who We Are

For the purposes of data protection law, Dorset Leisure is the controller of your personal information in most cases. This means we decide why and how your personal information is used.

Our contact details are at the end of this Privacy Policy.

In some circumstances, third parties may process your personal information separately under their own privacy policies. For example:

  • where a payment provider processes your payment;

  • where a third-party WiFi provider operates guest internet services;

  • where social media platforms process your information through their own systems.

If you apply for a job with us, a separate recruitment privacy notice may apply.

We may update this Privacy Policy from time to time. Please check it regularly to ensure you are happy with any changes.

3. Personal Information We Collect

Information you provide to us

We may collect personal information you provide directly to us, including:

  • your name;

  • postal address;

  • email address;

  • phone number;

  • date of birth or age;

  • account login details;

  • booking details;

  • payment details;

  • transaction and order history;

  • dietary requirements and allergy information;

  • marketing preferences;

  • correspondence and messages you send to us;

  • survey responses;

  • reviews, testimonials or feedback;

  • entries into competitions, promotions or prize draws;

  • social media interactions with us; and

  • any other information you choose to provide.

If we need certain information to provide services to you and you do not provide it, we may be unable to process a booking or supply goods or services.

Information we collect automatically

We may automatically collect information when you use our website or digital services, including:

  • IP address;

  • browser type and version;

  • operating system;

  • device information;

  • time zone setting;

  • website usage information;

  • cookies and similar technology data;

  • page visits and duration of visits.

We may also collect CCTV footage, including date and time recordings, where CCTV is in operation at our venues. This is used for safety, crime prevention and incident investigation.

We may record customer service calls for training, quality monitoring, complaint handling and legal purposes.

Information from other sources

We may also receive personal information from third parties, such as:

  • payment providers;

  • booking platforms;

  • review platforms;

  • website and analytics providers;

  • social media platforms;

  • guest WiFi providers;

  • loyalty or promotional service providers;

  • fraud prevention or security services;

  • local Pubwatch or similar safety schemes where applicable.

4. How and Why We Use Your Personal Information

We will only use your personal information where we have a lawful basis to do so.

Where you have given consent

We may use your information where you have consented, including:

  • to send marketing by email or SMS;

  • to use non-essential cookies;

  • to use certain device permissions in apps or mobile services;

  • to use photographs or images where you have agreed.

You can withdraw your consent at any time.

Where necessary for a contract

We may use your information where necessary to perform a contract with you or take steps before entering into a contract, including:

  • processing bookings;

  • communicating with you about your booking;

  • taking payments;

  • responding to customer service enquiries;

  • managing orders and purchases;

  • registering you for services you request.

Where necessary for legal obligations

We may use your information where we are required to do so by law, including:

  • verifying age where legally required;

  • complying with licensing laws;

  • responding to lawful requests from authorities;

  • maintaining records required by law;

  • handling legal claims or complaints;

  • complying with court orders or regulatory requirements.

Where necessary for legitimate interests

We may use your information where necessary for our legitimate business interests, including:

  • operating and improving our websites, venues and services;

  • keeping our venues, customers, staff and property safe;

  • preventing fraud, crime and disorder;

  • managing complaints and customer feedback;

  • maintaining internal records;

  • carrying out research and analysis;

  • improving customer experience;

  • tailoring services and communications;

  • enforcing our legal rights;

  • managing CCTV systems;

  • maintaining IT and network security.

Where we rely on legitimate interests, we will do so only where our interests are not overridden by your rights.

5. Marketing

We may contact you with marketing by email, SMS, phone or post where permitted by law.

You may receive marketing from us if:

  • you have opted in;

  • you have requested information from us;

  • you have made a booking or purchase and marketing is permitted under applicable law; or

  • you have otherwise engaged with us and not opted out where an opt-out was offered.

You can opt out of marketing at any time by:

  • clicking unsubscribe in emails;

  • following SMS opt-out instructions; or

  • contacting us directly at info@dorsetleisure.co.

Please allow a short period for your preferences to be updated.

6. Disclosure of Your Personal Information

We may share your personal information with trusted third parties where necessary, including:

  • payment processors;

  • booking and reservation system providers;

  • website hosting providers;

  • website developers and analytics providers;

  • CCTV and security providers;

  • legal and professional advisers;

  • customer support providers;

  • survey and research providers;

  • social media platforms;

  • marketing agencies;

  • WiFi service providers;

  • software and IT support providers;

  • fraud prevention and safety organisations.

We only share information where necessary and aim to ensure appropriate contractual and security protections are in place.

We may also share personal information:

  • if required by law;

  • with regulators, police or law enforcement;

  • in connection with legal proceedings;

  • as part of a business sale, restructure, merger or reorganisation.

7. International Transfers

Your personal information may occasionally be transferred outside the UK where one of our service providers stores or processes data overseas.

Where this happens, we will take appropriate steps to ensure your personal information is protected in line with UK data protection law, for example by using approved contractual safeguards.

You may contact us for more information about international transfers.

8. How Long We Keep Your Information

We do not keep personal information for longer than necessary.

We will retain your information for as long as needed for the purpose for which it was collected, including for legal, accounting, regulatory or dispute-resolution purposes.

Retention periods may vary depending on the type of information and why it was collected.

For example, we may retain:

  • booking and transaction records for a reasonable business and legal period;

  • customer correspondence for complaint handling and legal purposes;

  • CCTV footage for a limited period unless required for investigation;

  • suppression records to ensure we respect marketing opt-outs.

Where information is no longer needed, we will securely delete it or anonymise it.

9. Security

We take appropriate security measures to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no internet transmission or storage system can be guaranteed to be completely secure.

If you create an account with us, you are responsible for keeping your login details confidential.

10. Links to Other Websites

Our websites or social media pages may contain links to third-party websites.

We are not responsible for the privacy practices of those third parties. You should read their privacy policies separately.

11. Cookies

Our websites may use cookies and similar technologies to:

  • operate the website;

  • remember preferences;

  • analyse usage;

  • improve performance; and

  • support advertising and marketing.

You can manage cookies through your browser settings or any cookie banner made available on our website.

A separate Cookie Policy may also apply.

12. Automated Decision-Making

We do not currently make decisions about you using solely automated processing where those decisions have a legal or similarly significant effect on you.

If this changes, we will update this Privacy Policy.

13. Social Media

We use social media platforms such as Facebook, Instagram, TikTok and others to communicate with customers and promote our venues and services.

If you interact with us through social media, we may receive information such as:

  • your name or username;

  • profile details you make public;

  • messages or comments you send us;

  • likes, shares and other interactions.

Social media platforms also process your information under their own privacy policies. In some cases, we and the platform may each have responsibilities as controllers of certain processing activities.

You should review the privacy policies of those platforms for more information.

14. Your Rights

Under data protection law, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of your information in certain circumstances;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • withdraw consent where we rely on consent;

  • request transfer of certain information to you or another provider;

  • complain to the Information Commissioner’s Office (ICO).

If you wish to exercise any of your rights, please contact us using the details below.

We may need to verify your identity before responding.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on our website and will take effect from the date of publication unless otherwise stated.

We recommend checking this page regularly.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Dorset Leisure,20 King Street,Weymouth,Dorset,DT4 7BJ

Email: info@dorsetleisure.co

If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner’s Office (ICO).

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